Customer Support Is at Your Fingertips

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Chat with a TSheets Guru — the help you need, the dial tone you don’t

Deanna Roe, TSheets Chat Guru

If you can type faster than you can speak or prefer to communicate exclusively on digital platforms, it’s likely nothing derails your day like having to call a company’s customer support line. After all, not everyone wants or likes to be on the phone.

To adapt to tech-centric customers and communicators, TSheets has a team dedicated to online chat, and that team is growing. Our group of 13 Chat Gurus will be a group of 18 by the end of the year. That’s 18 real, friendly humans — not chatbots — ready to answer those hard-hitting questions and help your business succeed.

The TSheets Chat Gurus have tackled over 182,000 chats this year alone. And with a typical 12-second response time, the team has saved customers like you over 36,000 hours in administrative time! If you’ve never used our chat feature, it might be time to give it a try.

 

Chat support gets you back on track

Imagine for a moment you’re setting up an integration with TSheets. It can be a tricky task, especially if you’ve never done it before. You get stuck and you need a hand, but you’re away from your phone. Don’t disrupt your workflow! Jump over to the TSheets website and hit the blue “Live Chat” button. Your very own Chat Guru will be waiting to walk you through the integration setup step by step.

No question is too big or small. Our Chat Gurus have you covered, helping you reset your password, change your account settings, find training videos for employees, and more. Just need someone to tell you a joke? Chat with us! And in the event you’ve been chatting for a while and decide you want to get TSheets support over the phone, your Chat Guru can have a phone representative call you right away — easy!

If you need to get away from your desk for a moment, no problem. Chat windows remain open for seven minutes before closing. But don’t worry. If the timer runs out, just open a new chat session. Your new Chat Guru can connect you to the previous rep on your case.

 

Take it from a TSheets customer

“My review is for my first customer service experience with TSheets since we started with them. I worked with Brooke T., and she was amazing. We have worked with several companies like TSheets that have a live chat service, [but] we have never worked with one that was so quick and easy. Brooke T. is a real person, not a robot, and that made it 100 times easier to explain the situation. Literally, the quickest, easiest, and nicest live chat customer service experience ever. You rock, Brooke!”

— Andrea L.

So what do you say? Join the fun, save yourself some time, and get back to the business. TSheets Chat Gurus are available Monday-Friday, 6 a.m. to 8 p.m. Mountain Time. Don’t be shy! The best support is at your fingertips.

33 Comments

  1. Fred Schrader says:

    36,000 hours in administrative time saved? Wow, these are indeed some impressive stats. Thanks for sharing!

  2. Marila Marrero says:

    This is so true!! They are super fast at answering your questions. Also super nice and friendly. I love talking with them on Live Chat.

  3. Jason Jones says:

    This is great news! Thank you!

  4. Robin Hall says:

    The “Live Chat” button is so convenient and it is truly a time saver! The chat team members we have worked with are Awesome and got our questions answered quick. Way to go TSheets and thank you!

  5. Erin Riley says:

    Call me an introvert…but I hate talking on the phone! This is awesome!

  6. Katey Maddux says:

    YALL ARE THE BEST. always innovating. LOVE IT

  7. Dan Luthi says:

    Great chat services! Love to hear your expanding to cover more people and in a faster manner.

  8. Deborah Defer says:

    I can’t imagine why any business wouldn’t use TSheets for time tracking of hourly employees. Amazing App!

  9. Eileen Sass says:

    Love the fact that there are live humans to help you and not chatbots! TSheets is truly amazing!

  10. One of my very first in awe experiences and why I adopted TSheets as part of my tech stack was the LiceChat. Love having that type of support at my fingertips!

  11. Stacey Byrne says:

    Yay for more support options!! I like having choices. Sometimes a quick chat message is more efficient than a phone call.

  12. Sandy says:

    That’s a lot of chatting! Good to have a responsive team!

  13. Joshua Lance says:

    This is great news. Love the additional support options

  14. Alain says:

    Nice feature. I always prefer chatting with a human than a robot.

  15. Molly Perello says:

    Love the fact I am talking to a live person…and always so helpful.

  16. Susan Humphreys says:

    I didn’t think TSheets support could get better. I was wrong.

  17. Teresa says:

    Love both calling into TSheet and the Chat features. They are ALWAYS wonderful to speak to! Their customer service is top notch for sure!

  18. More friendly helpers. Yeah

  19. Bernadette Amos says:

    All I can do is reiterate what others are saying. Love you guys.

  20. Karen Christie says:

    This is great to be have to have this chat support! Thank you.

  21. Good to know! I haven’t needed any tech assistance yet, but am glad to learn that it’s simple.

  22. Angi says:

    Chat is the only way to go!

  23. Susan Zahn says:

    TSheets just keeps getting better and better all the time!! Once again you guys are Rock Stars!!

  24. You guys rock. Love the ability to be able to use Chat

  25. Chris Mathe says:

    I use the chat often. One thing I would like to see is a way to track feature requests to see if anything I have asked for is upcoming/

  26. Daniel says:

    TSheets support are always extremely helpful.

  27. Tiffany says:

    This is awesome. I haven’t used the support functions yet but this is great to know

  28. Melody Banardio says:

    Great addition!!

  29. Pat Cat says:

    I love Chat! So much less disruptive than calling. Something interesting to know, though, my daughter did customer service for several years…. The Customer Support rep can see what you’re typing while you’re typing it. A little creepy, but part of why they can respond so fast.

  30. Lynn says:

    My TSheets clients tend to communicate in different ways. Nice to know you have so many support options. Thanks for being there when we need you.

  31. Tsheets helped me get a tough to change client to utilize not only Tsheets but to also open up to other technology. Thanks Tsheets for your exceptional service, great team and fantastic product.

  32. Donna Mendyke says:

    What a helpful bunch.

  33. Bill says:

    Could there be a friendlier looking team??!!!

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