#TSheetsSelfie Winner #2!

Filed Under: News
September 19th, 2014 by Victoria

You’ve waited for it, now here it is…

The second winner of our very first TSheetsSelfie photo contest is…

John Holland!

John Holland knows what it takes to make a TSheets Party.

Congratulations John, and be sure to check your email for your prize!

John, of Search Strategy Solutions, is a StartUp Pro with skills ranging from entrepreneurship, strategist, all the way to marketing – a true visionary. As you can tell from his picture, he also knows how to throw a mean party – TSheets style!

As for everyone else interested in winning $100 next Friday (or for the next two Fridays actually) don’t worry, you still have a chance to win! Just take a TSheetsSelfie, and post it on your favorite social outlet. To make sure that we see it, we ask that you post it on our Facebook wall, or post it on your own and tag us in it, or tag us in the photo on Twitter with the hashtag: #TSheetsSelfie

On Friday we will go through all the photos we saw and pick the company favorite (through a democratic process of our choosing) and email the winner. Don’t worry, we’ll also post the winner (and the winning photo) on our blog each week so everyone will get to find out who won. Then Friday afternoon it starts all over again.

For full details, check out our blog post all about it.

TSheets Helps Prove an Employee’s Innocence

Filed Under: Track Time
September 18th, 2014 by Victoria

How One Business Owner Proved His Employee’s Innocence

It was early morning in a small town Burlington, Kentucky. The employee of a local cleaning company changed job codes on his TSheets smartphone app and swiped his badge to enter the building for his routine cleaning job.

He was a reliable and trustworthy employee, according to the cleaning company owner, Chad, and always clocked in and out for work using his TSheets smartphone app. Little did he know, that very morning, an assault crime was being committed almost 30 miles away, by someone with similar physical characteristics.

Based on a video from a security camera, the employee was summoned to the police station for lineup, was identified and charged with the crime of battery and assault.

When asked by his defense attorney if there was any way he could support his work alibi, the employee was at a loss other than to ask his employer, Chad, for any proof he was at work. The defense attorney contacted Chad, and Chad stated that his employee was on the clock with TSheets via a smartphone app the morning in question, and they could check the GPS location points that were recorded on the timesheet. Sure enough, the GPS report through TSheets showed his employee WAS at the worksite from start to finish during his time on the clock the morning of the assault.

TSheets helps prove an employee's innocence.

When the case went to court, Chad was asked to take the stand and demonstrate to the court just how time and GPS tracking with TSheets works on a smartphone, to substantiate the GPS evidence of his employee’s whereabouts the morning of the assault. When asked if the employee could have left his phone at the work site, and traveled the distance to commit the assault, the owner stated that none of his employees even knew their locations were tracked while on the clock; his employee would not have known to leave his phone at the site to circumvent any tracking. Furthermore, GPS location points are tracked at regular 10-minute intervals which would show movement throughout the building during that time.

Fortunately for the employee, the Judge found him not guilty based on the GPS tracking and the legitimacy of the data provided by TSheets. Chad said he was a fan of TSheets prior to the court case; his employees love the fact their hours are always accurate, and he loves that it puts the responsibility on the employee to have an accurate paycheck. Oh, and not to mention that TSheets customer service is always impeccable.

TSheets time and GPS tracking saved the day in this case, keeping this employee on the clock and yes, out of jail.

How to Attract, Select, and Retain Top Talent For Your Team

Filed Under: From Matt's Desk
September 17th, 2014 by Matt

There’s a reason our motto, our slogan, and our passion at TSheets is “we heart employees.” While it pertains to our product as well, it’s also because we know that our company and every company is only as strong as the quality of our team. As a CEO, the best resources I have are the people I work with. That’s why it’s so important that I show, every day, how much I love my employees—because I want to work with the best.

TSheets Logo - we really do love employees.

But building a winning team doesn’t happen overnight. We work hard at creating an environment where great people want to work, at choosing the best hires for our particular culture, and at keeping our employees happy once they get here. The process has its nuances and isn’t always straightforward, but it’s vital to our company’s success.

Attracting the Best Talent

Of course our employees enjoy rewards befitting their skill level—the industry’s best compensation and benefits package, a gym membership, free lunch on Thursdays and all the protein shakes they can drink. But while this is an important component of bringing great people to our company, I believe the real reason we have the best talent is so much more than that.

It may be an old adage, but it’s true: birds of a feather flock together. Genuinely kind, hard-working, good people like to be surrounded by other like-minded colleagues. Passionate people want to be around passionate people. As long as egos are checked at the door, intelligent people love being around other intelligent people, because it challenges them.

TSheets staff members enjoy the company of one another...and the free food ;)

We’ve built a winning culture here at TSheets—a whatever it takes work hard play harder culture that is tangible from the moment you walk in the door. Everyone here loves to win. People want to work here because they want to be a part of a winning team.

Selecting the Right Hire

There are lots of great, talented people out there—people with tremendous intellectual capacity, technical aptitude, and fantastic communication skills. But not every person is the right fit for every team. When I’m interviewing employees for TSheets or any startup, I know that I’m not just hiring a skill set. I’m hiring a human being with a personality, passions, personal priorities, dreams and ambitions. Each of those attributes needs to be the right fit for this team.

Everyone’s natural tendency during an interview is to say what they think the interviewer wants to hear. Seeking to leave the best possible impression, people speak toward their strengths instead of their passions. But we want people to be transparent. In every interview, I seek to be totally clear about who we are as a company, and I want to get genuine transparency in return. That transparency is so important from both sides so that 6 months down the line, everyone is still getting what they signed up for.

Before hiring for any position, I’m also a big believer in validating every applicant’s skills with an expert in that industry or niche. For example, I may run a time-tracking software company, but I’m not an expert programmer. So if I’m hiring a programmer or someone in a very technical position, I know that I need to have an expert in that area confirm which applicants can do the job.

After six startups and many trips through the hiring process, I’ve found that I’m a pretty good judge of character – and so are my team members. While I do believe in the importance of interviews, validating skills and checking all the important boxes, selecting the best person for a job usually comes down to one thing: referrals. In fact, I was recently in a room with our team and I asked if anyone knew anyone else at the company who hadn’t been brought in via referral, and we couldn’t think of anyone!

Why? It’s simple. Smart, motivated people want to work with other smart, motivated people! If your team members like what they do and want to see the company succeed, they’ll recruit those in their circle who they feel can fulfill that mission, too. Research shows that referrals are the quickest to fill in a job from application-to-hire, and then they stick around. After two years, employee referrals have a 45% retention rate (compared to 20% from job boards after two years and 14% after three years).

Retaining a Great Team

In a growing company like TSheets, teams are constantly evolving and changing. Part of the nature of having a winning team is that our competition is constantly on the hunt to steal our best people away. That’s why it’s important not only that we attract and hire great people, but also that we create an environment where those folks absolutely love coming to work day after day, year after year.

That’s why I know that every day, I have to do the work to build great relationships with my employees. I have to know who they are, what motivates them, where their passions lie. I have to share my vision and my passion for our company and work constantly to bring them on board with that dream. And every employee is different. Some employees respond well to competition. Others don’t. Some of my employees need affirmation and to know what they’re doing well in order to also accept feedback.

Ultimately, I believe retaining great employees is about letting people know that they are truly making a difference in our organization. Employees need to believe that their leaders are genuinely interested in them and actually care. It’s on the back of those relationships and that team spirit that we maintain the best group of employees around.

100 Thank You’s for the Mention

Filed Under: News
September 16th, 2014 by Haley Chamberlain

Recently, TSheets was shown some love with a huge mention over at GetVoip’s fabulous blog, and we’d like to say a great big THANK YOU! We were thrilled to be listed within their compilation of the, “100 Great Subscriptions to Streamline Your Business,” and not only that, but among some of the top subscription services currently available. Among those mentioned were Paychex, Intuit GoPayment, Sprout Social, and Google Apps. All of which are brilliant products offering some of the best services your PayPal can buy. Some of these products’ specialities include, but are not limited to: collaborative social media marketing, expense tracking, invoicing and reporting, payment tracking and more. We are still blushing to be included in circles such as these.

Truth be told, all of these wonderful subscription services are aimed at the future, and that future is bright. Ease of use, cloud-based technology that integrates and automates some of the more minor tasks in your day, allowing you to focus on the real work: growing your business, and doing what you love. If we are even a small part of this, your success, both daily and ultimately…then we are thrilled.

We live for the applause, applause, applause.

And so, with a quick bow of gratitude, and a tip of the hat, we applaud our fellow apps for a job well done. We are delighted to be in your company. Although, we like to think that we are all just beginning!

We’re Hiring: Director of Customer Experience

Filed Under: News
September 12th, 2014 by Victoria

Role: Director of Customer Experience
Functional Area: Customer Experience
Employment type: Regular Full-time

Company Description

Founded in 2006, TSheets is one of the fastest growing tech companies in Idaho. TSheets is a web-based employee time and attendance software used by thousands of companies and their employees around the world. In 2013, TSheets became the #1 rated and reviewed time tracking app in the Intuit ecosystem.

Why join us? The TSheets team lives, eats and breathes our core values, one of which is: Work really hard; play really hard. We are a dynamic, close-knit team with strong convictions. We also offer an extensive benefits package, which includes medical, dental, and vision coverage and a retirement plan. You will be joining a fun, creative, experienced, and bright team, who is passionate about what we create.

Responsibilities

The Customer Experience team is the foundation and life blood of TSheets and we are looking for an individual who is passionate about not only our team’s success but also our customers’ and their employees’ success. We are looking for an executive-level director for our Customer Experience team with excellent communication and organizational skills to help keep TSheets core values at top of mind. Candidates should be able to identify and assist leads in understanding process bottlenecks and inconsistencies. They also need to think outside the box to help develop new systems and provide unique solutions. Superior relationship and communication skills are essential in this role. Prior customer service experience and the ability to communicate on a strategic level and provide cross-divisional support is a must. The director will oversee the entire process structure and be responsible for the success of the team, which includes providing direct communication across all divisions and with the other executive team members. This position requires a complex strategic mindset with the ability to think not only for the benefit of his or her team but for the company as well. Mentoring and quality assurance will be crucial to ensure constant team development and quality.

Requirements

- Bachelor degree
- 5+ years working experience in a customer support role
- 5+ years in a supervisory role
- Strong leader with a capacity to communicate and present information to all levels of employees and management
- Experience in a rapidly growing company and first-hand knowledge of scaling a team
- Capacity for empathy and the ability to relate to, understand and weigh the interests of a variety of audiences simultaneously
- Positive individual, bringing innovative ideas to the team and champion best practices
- A proven capability to work both independently and with a team
- Possesses strong communication and organizational skills
- Analytical thinker with strong troubleshooting skills and the ability to think “systemically”
- Team player that can work collaboratively across the company to achieve common goals
- Is motivated and enjoys working in a fast growth and highly entrepreneurial environment
- Experience in the technology/software industry
- Comfortable working in a data-rich, technical environment
- Strong recruiter and developer of employees
- A diligent and resourceful self-starter

Other skills that would help

- Sales and account management experience
- SaaS experience

Top things this person will do:

- Devising new strategies for team and company
- Coaching and mentoring employees
- Allocating resources
- Researching and implementing projects and tools
- Developing and documenting processes
- Monitoring quality assurance
- Recruit and hire new employees
- Speaking with and resolving conflicts with customers
- Be the voice of customer experience within the company

Qualified applicants can email a cover letter and resume to careers@tsheets.com.