Delivering “brilliance” to our customers is what separates TSheets from the rest of the pack! We are always happy to answer the phone and proactively encourage our customers to contact us with their questions, concerns, or even when they just want to chat!
We’re looking for an outgoing and friendly Customer Experience Rep to learn our product inside-out, and to work together with our team to deliver an unforgettable experience to our customers.
Respond to support tickets and be active on our forums and live chat, follow through with our users on everything they bring to you, manage related projects, and keep the rest of the team well informed on customer needs and desires. Track down and root out the source of any issues that come up, too, using your finely honed analytic techniques.
- Killer written and verbal communication skills
- Friendly, bulletproof personality
- Supreme comfort with web based applications
- Knack for listening to our customers and stepping into their shoes
- Aptitude to learn and understand how service works and helps businesses
- Front-line customer support
Other skills that would help:
- Quality Assurance testing
- Post-high school education
- Sales Experience
Why join us? The TSheets team lives, eats and breathes our motto: Work really hard. Play really hard. It’s a dynamic, close-knit team with strong convictions. We also offer an extensive benefits package for all full-time employees including, medical, dental, and vision and paid vacation. You will be joining a fun, creative, experienced, and bright team, who are passionate and care about what we create.
How to Apply
It’s easy… Just email email@example.com with a copy of your resume. Oh… and don’t forget a cover letter.
In this episode of TSheets Believe It or Not…
As many of our customers know, TSheets is a popular app in the service industry. From plumbing and electrical work to landscaping and construction, it allows a way for employees to work in the field while keeping organized records of their time. What you may not know is that TSheets can also track the GPS locations of punches made remotely with smartphones and other GPS-enabled devices. Not only does it help with tracking the location of employees (let’s hear a cheer for safety and accountability), in one case it also helped one of our clients track a stolen phone!
Here’s a story for you! The sun is shining high in the sky and Mr. Landscaper’s brow is heavy with sweat and it’s only his second job of the day. It’s going to be a long one and he needs to make sure to get to all his jobs before the end of the day. He packs up his equipment and is ready to switch to the next job using TSheets on his Android. Uh-oh, he gets to his truck and realizes his doors are unlocked and windows are down… and that his Droid is not on the dashboard where he left it.
Back at the office Mr. Owner isn’t thrilled to receive the call that Mr. Landscaper thinks someone may have stolen his company issued phone. But alas, there is a solution! TSheets can track GPS locations of where employees clock-in and out. A quick look at the “Who’s Working” list and sure enough Mr. Owner can see where Mr. Landscaper clocked in as well as the current location of the phone based on the 10 minute GPS ping at a home nearby. A quick call to the police let them know where the stolen phone had last reported it’s exact GPS location point and bingo – phone located!
There you have it… TSheets not only tracks time but can also help you track down stolen devices! Anything for the employees we ♥!
So, do you believe it, or not? BELIEVE IT! Riley, a rockstar on our Customer Experience team, took the phone call and became our customer’s hero last week!
Batman and Spiderman underwent performance reviews over the last two weeks. Superman was spotted flying over Idaho and was called in for a Performance Review by TSheets.
JuvodHR performance reviews, built for small business owners with the hidden power of Superheroes, start with a valid job description, including Tasks and Work Styles (characteristics necessary for success). This is a good practice because it shows the employee what’s expected. It also produces a valid performance review that’s job related.
With over 1,000 customized job descriptions in the JuvodHR job description creator it’s not surprising to find Superman’s job description.
Job Description – Superman
Finger nails on the chalkboard. Train scraping on the tracks. Jim Carrey’s most annoying sound. There are a few things that universally make us cringe. Here at TSheets, there’s one word that makes us all wince.
We hear time and time again the horror stories of using spreadsheets to record employee time and process payroll. Lost time cards, manual duplicate entry, spending hours on payroll every week and the most common: costly errors.
Enter TSheets and ZenPayroll. Our newest integration takes the payroll process from a time consuming and costly chore to something that Search Strategy Solutions found to be delightfully simple.
When we hear companies success stories after going from spreadsheets to a “back office that just works” it’s like music to our ears. We think you’ll like it too. Read John’s story >>